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Terms & Conditions 

Please ensure you have read my terms and conditions before ordering a commission or purchasing greeting cards, prints or artwork.


The artist retains full copyright on all artwork that is produced, including mock-ups and prints. This means I can create prints and greeting cards using the image of the artwork created. When a portrait is commissioned I reserve the right to display it on my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.

All images on this website are the sole property of Claire Carpenter Art and are fully protected by the appropriate international copyright laws. The use of any images from this website without permission to advertise, reproduce or use in any manner is not permitted and Claire Carpenter Art reserves the right to take full legal action upon anyone found doing so.

Commissioned Work

Booking Fee

A 50% non-refundable booking fee is required to secure your portrait in my client waiting list. Clients will be advised of the approximate waiting time when ordering. Portraits will not be deemed as ordered until the booking fee has been received.


The remaining final balance will be invoiced upon completion and approval of the portrait and must be paid in full prior to your portrait being shipped.

Payments can be made securely online via Paypal or credit/debit card.


Clients have a 10 day money back guarantee from the date of paying their booking fee to cancel their order, in which they will receive a full refund. Cancellations must be made in writing by email.

If clients cancel their order and 10 days have passed since paying the booking fee or work has commenced on your commission, the full booking fee amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups, payment fees and materials used. 

Changes and rejection of finished portrait

Once the portrait has been completed, the portrait will be emailed to you for your approval with the option of making any adjustments and alterations as far as the artist is able, in line with the client's original portrait expectations. On receiving a portrait to approve, clients have 7 days to contact me about any required changes.  Once the portrait has been approved and delivered to the client no further changes can be made.

If the client is not happy with the finished portrait after changes have been made, clients will receive a full refund minus the booking fee plus 20% of the balance, plus the cost of any matting that has been paid. The refunded amount will be paid after the portrait has been returned to me.

Loss/Damage in Transit

My portraits are packaged extremely well however in the unlikely event that damage occurs during transit please send a photo of the damaged artwork immediately. The artwork must be returned to me and a new portrait will be drawn at no cost. The new portrait will be added to my client waiting list.

​You agree that proof of delivery supplied by the delivery couriers is evidence that your portrait has been received.

Lead Time

I often have a client waiting list and lead time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon your enquiry. For specific dates (e.g. for a birthday) I will try my best to accommodate any special request.


All orders are shipped securely with a tracking number to the address provided. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order.

Prints and Greeting Cards

Whilst every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings, individual monitor/screen settings.

Returns Policy

You are entitled to cancel your order and return your prints or greeting cards within 7 days. You are responsible for the cost of shipping and risk of loss/damage in transit. Your refund will be processed within 14 days. This cancellation policy does not affect your rights when your order has been received damaged or mis-described. 


All orders are shipped via Royal Mail 2nd class. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order.

Payment Methods

- Credit / Debit Cards

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